Customer Engagement Essentials

Service Description

Mastering this course will transform the Business Development Professional into a customer engagement expert. These experts represent the top performers in any firm’s business development force. Upon mastering these four modules, you will understand the anatomy of the Federal Government, budget priorities, policies and processes. We will teach you who to connect with, how to make the connection, ways to make that all important first impression and execute a successful customer meeting which gets wins for both the customer and your firm. These methods have been validated by Federal Executives and Industry experts across the community.

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