Service Delivery Essentials

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You’ve won the contract! Now what? First and foremost, you must demand excellence in your service delivery team and protect the relationship built by your Business Development Pros. Did you know that you need to be working on the re-compete on “Day One” of your contract? Did you know that two of the three business development pursuit types embrace operations? Business Development establishes that trusted partnership with the customer. As the Program Manager, you maintain and solidify that partnership while expanding relationships within your agency. Learn strategies on how to be successful in managing your program, protecting your CPARS posture, building a successful workforce, identifying areas of organic growth and ensuring that the firm’s re-compete is effectively realized.

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